Help & FAQ
How can we help?
For players
Getting started
Look around without an account, find your first match, complete your profile.
Matches
Invites, scheduling, playing, scores and no-shows.
Rating & tiers
How your rating works, tiers, the Frienemi Board.
Account
Passwords, why the email address is fixed, and what deleting actually removes.
Privacy & safety
Who can message you, what your club's admins can see, blocking and reporting.
Troubleshooting
Notifications, crashes, a score that won't save, and what's switched off on purpose.
For club committees
Running the club, putting sessions on, and collecting the money. Written for a volunteer doing it after work.
Running your club
Set the club up, the invite link and QR, roles, the member roster, importing from a spreadsheet, announcements and chat.
Social sessions
RSVPs, recurring nights, walk-in guests, shuffled rounds, scoring, live standings and the recap.
Club payments
Your own Stripe account, membership plans, session and guest fees, student pricing, refunds and payouts.
Talk to a person
Your account, the app, or something that isn't working.
A copy of your data, a correction, or a deletion request.
A bug or an idea is better sent through Send feedback, which reaches us with the details attached. Everything else, including press and anything legal, is on the contact page.