Terms of Service
Updated 24 August 2026 · This describes how Frienemi, clubs and members actually deal with each other today. Formal legal review is in progress.
1. Acceptance
By creating a Frienemi account or using the Frienemi app, website or any related service ("Frienemi"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use Frienemi. Some of these Terms apply to everyone. Sections 6 to 12 are about money, and mostly apply to clubs. If you are a member paying a club, the sections you actually need are 6, 8 and 9.
2. Eligibility
You must be at least 16 years old to use Frienemi. By using Frienemi you represent that you meet this requirement and that the information you provide is accurate.
3. Your account
You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at support@frienemi.com if you suspect unauthorised access.
4. Who you are dealing with
This is the most important thing on this page, so it goes near the top. Frienemi is software a club uses to run itself. When you join a club, pay a membership, book a session or buy a guest pass, your agreement is with the club. The club sets the price, decides who can join, runs the sessions, and owes you whatever it promised you. Short Technology Pty Ltd ("Short Tec") is not a party to that agreement. What we are responsible for is the software: that it works, that it takes the payment correctly, that it records what happened, and that we handle your data as our Privacy Policy says. Short Tec's own agreement is with the club. The club pays us for the software and the payment handling. You do not pay Frienemi anything — you pay the club.
5. Clubs: your agreement with us
If you set up a club on Frienemi, you agree on the club's behalf, and you confirm you are authorised to do so. You are responsible for: - everything you charge for, and delivering it - the accuracy of what you publish to members - having the right to hold the member data you put into Frienemi, including any list you import - your own obligations to your members: consumer guarantees, refunds, and privacy - your own tax and reporting obligations, including any GST on what you charge your members We are responsible for running the software, taking payments through Stripe as described below, keeping accurate records of what money moved, and giving you your data back.
6. How the money moves
A member pays by card on a page hosted by Stripe. Nobody at Frienemi and nobody at the club ever sees the card number. The money settles into the club's own Stripe account. Frienemi's Stripe platform account creates the charge, and Stripe moves the club's share to the club's connected account as part of the same transaction, with our commission deducted at that moment as a Stripe application fee. We do not run a Frienemi account holding club money. We cannot move money out of a club's Stripe account. Payouts to the club's bank are made by Stripe, from the club's own Stripe account, on the club's own payout schedule, to bank details the club gave Stripe directly and that we never see. Stripe also charges its own processing fee. That is Stripe's, not ours, and it comes out of the club's proceeds. A club can also record a payment that happened outside the app — cash at the door, a bank transfer. That records the fact and the access it bought. No money moves through Stripe, and we charge no commission on it. We only ever take a commission on a payment we actually processed for you.
7. Refunds
Refunds are the club's decision, and they come out of the club's money. If you want a refund, ask the club. Their contacts are on their club page. Frienemi does not decide whether you are owed one, and cannot overrule a club that says no. When a club does issue a refund, it happens inside Frienemi. Stripe returns the money to your card, reverses the club's share back out of the club's account, and returns our commission on it too — so a refunded payment costs the club our fee back as well. A partial refund does all of this proportionally. One case is automatic. If a club cancels a session people have already paid for, every per-session payment and guest pass on it is refunded without anyone having to remember. Someone who paid for a session that will never happen should not have to chase it. Nothing here limits rights you have under the Australian Consumer Law that cannot lawfully be excluded.
8. Disputes and chargebacks
If you dispute a charge with your bank instead of asking the club, Stripe handles it. We record that it happened; we do not decide it. A disputed charge is worth avoiding for everyone: it takes weeks, it costs the club a fee whichever way it goes, and asking the club first is usually faster. Ask the club first. Clubs: a dispute is answered with evidence from your own records and the transaction record Frienemi keeps. We keep the Stripe reference numbers for every payment precisely so a dispute can be answered months later.
9. What clubs pay us
Clubs pay a commission on money taken through Frienemi. It is a flat percentage of the payment — no fixed amount and no minimum per transaction — and it is deducted automatically as each payment is taken, so there is no invoice to pay and no direct debit. We charge nothing on annual membership dues, and nothing on a payment recorded as cash or a bank transfer. The commission applies to session fees, guest fees and coaching paid by card through the app. Stripe's own processing fee is separate, is charged by Stripe rather than by us, and comes out of the club's proceeds. Each club's rate is agreed with that club. Some clubs are in a pilot window where the commission is zero for an agreed period; where that is the case, the club can see the date it ends in the app. We are not publishing a general price list yet, so this document does not contain one. Your rate is the rate we agreed with you in writing. Once a month we issue each club a statement of the commission we took that month, itemised by payment. A month with no commission produces no statement. Refunded payments are excluded, because the commission on them was already returned. We can change a club's rate for future payments with reasonable notice. A rate change never alters a statement already issued or a payment already taken.
10. Sessions, matches and meeting people
Frienemi helps people arrange to play. Any meeting or activity arranged through Frienemi is at your own risk. Short Tec is not a party to any arrangement between users, and is not the organiser of a club's sessions — the club is.
11. Acceptable use
You agree not to (a) harass, threaten or impersonate other users, (b) submit false ratings, scores or reviews, (c) claim a member or student credential you do not hold, (d) use Frienemi to take payments for anything other than your club's own activities, (e) use member data you obtained through Frienemi for anything other than running your club — no reselling it, no marketing it to third parties, (f) use Frienemi for commercial solicitation outside its intended use, or (g) interfere with its operation. Violations may result in suspension or termination. Where we suspend a club that is taking money, we will tell the club, and members with live memberships will be told too.
12. Ratings and data
Match scores, ratings and gameplay data submitted to Frienemi may be displayed inside the app in accordance with our Privacy Policy. By submitting this data you grant Short Tec a non-exclusive licence to display and process it for the purpose of operating Frienemi. Your club's member data belongs to the club. We hold it to run the software. A club can export its member list at any time, and can delete its club.
13. Intellectual property
Frienemi, including its name, logo, app design and source code, is owned by Short Tec and protected by copyright, trademark and other laws. You may not copy, modify, distribute or create derivative works of Frienemi without our prior written permission.
14. Ending it
You can close your account in the app at any time. Two things must be sorted out first, and both are refusals rather than surprises: - If you own a club, hand it over or delete it first. A club that loses its owner strands its members. - If a card is still being charged for a membership, cancel that membership first. We refuse rather than cancel it for you, because cancelling is a money action and doing it silently inside "delete my account" is how a charge survives an account that no longer exists. A club can delete itself. Its members are told, its data goes, and the record of money that moved stays — the amounts, the dates, our commission, and the Stripe references a dispute would be answered with. That record no longer belongs to a club that exists, and it does not identify a member who has since deleted their account. We may suspend or terminate access if you breach these Terms, or if we discontinue Frienemi. If we discontinue Frienemi we will give clubs notice and time to export their data.
15. Disclaimer and limitation of liability
Frienemi is provided "as is". To the maximum extent permitted by law, Short Tec disclaims all warranties (express or implied) and is not liable for indirect, incidental or consequential damages arising from your use of Frienemi. We are not liable for what a club does or fails to do — a session that does not run, a refund a club refuses, a membership a club cancels. Nothing in these Terms excludes rights you may have under the Australian Consumer Law that cannot lawfully be excluded. Where a liability cannot be excluded, ours is limited to resupplying the service or paying the cost of having it resupplied.
16. Changes
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice. Continued use of Frienemi after the effective date of an update constitutes acceptance of the updated Terms. A change to these Terms never changes the commission on a payment already taken.
17. Governing law
These Terms are governed by the laws of Western Australia, Australia. You and Short Tec agree to the exclusive jurisdiction of the courts of Western Australia for any dispute arising from these Terms.
18. Contact
Questions about these Terms: legal@frienemi.com. Questions about a payment or a refund: ask your club first, then support@frienemi.com. Questions about your data: privacy@frienemi.com.
See also our Privacy Policy. Frienemi is operated by Short Technology Pty Ltd, a company registered in Western Australia, Australia.