Privacy & safety

Frienemi does not track your location. The location on your profile is a line of text you typed — usually a suburb — and you can change it or clear it in Edit profile. What carries a real address is a match or a session: a court, with a map pin, visible to the people who can see that match or session. That is a venue, not you. Our Privacy Policy is the binding version of this, and it is the document to read if the distinction matters to you.

Anyone with a Frienemi account who you have not blocked can start a direct message with you. Direct messages are not limited to friends or to people you have played, and we would rather you knew that than found out from an unwanted one. You will also get: match chat with the people in a match with you, the group chat of any club you belong to, and a support thread with Frienemi that cannot be blocked because it is how we reach you. Blocking is the control, and it is immediate — see below.

Open their profile, tap the ⋮ menu, choose Block, confirm. They are not told. From then on neither of you appears to the other in Discover, on leaderboards or in friends lists, they cannot message you or send you a friend request, and any friendship between you is dissolved rather than left sitting there. Unblock from Settings → Account → Blocked players.

Reporting is attached to a match rather than to a profile. Open the match — it has to be one you played in, and it has to be finished — and use Report opponent. You choose one of five reasons (cheating, harassment, no-show, unsportsmanlike, other) and can add a note. One report per opponent per match; you cannot file the same one twice. If something needs attention that is not tied to a match you played, email support@frienemi.com and say what happened.

Your account (email address, display name, username, a hashed password, photo, bio). What you play: matches, sessions, scores, opponents, rating and rating history. Your club memberships and your role in each. Payments you made through the app — the amount, what it was for, and Stripe's reference numbers, never your card, which goes straight to Stripe and never reaches us. Device and technical data: model, OS version, app version, push token, IP address. The mobile app carries Firebase crash reporting and analytics; this website loads Google Tag Manager. We do not sell personal information. That is the short version. The Privacy Policy is the full list, and where the two differ the policy is the one that binds us.

An owner or admin of a club you belong to can see your name, your email address, your role, when you joined, whether your membership is active, which plan you are on, what you have paid through to, how it was paid, any member or student credential you hold in that club, and your results within that club. They can export all of it as a spreadsheet. Ordinary members of the club see what a roster and a ladder show — names, ratings, results — and not the money. A club only ever sees its own club. Belonging to two does not show either one the other, and a club's export contains its own data and nothing from elsewhere in your account.

Email privacy@frienemi.com. Under the Australian Privacy Act 1988 you can ask what we hold about you and get a copy, ask us to correct anything wrong, ask us to delete it, and complain — to us, and to the Office of the Australian Information Commissioner. We aim to respond within 30 days. If what you want is your account gone, doing it yourself is faster and takes effect the moment you confirm. See Account. If the request is really about something your club holds — its member list, its record of what you paid it — write to us anyway. We will either handle it or tell you plainly that it is the club's decision and who to ask.